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AIEM practitioners follow an extensive induction process to orientate them to the norms and standards of the client’s operating environment. Operating as a clinic paramedic is quite different to working on an ambulance, and it has been our experience that training in dealing with minor complaints, interacting with doctors telephonically and advising patients on their treatment options is important. They are backed up by the full extent of the Medical Team, including a senior emergency physician, who can assist with determining the correct course of treatment and which hospital would be appropriate to attend to the patient’s needs. The paramedic may be assisted by an Intermediate Life Support practitioner during peak times such as Friday and Saturday nights as well as busy holidays.

We have insisted on using Intermediate Life Support medics where others may have used Basic Life Support (BLS) for 2 reasons. Firstly, BLS medics are registered as Supervised Practice which means they must be directly supervised, by an independent practitioner, at all times. Thus, in order to comply with the Health Professions Act and the regulations of the HPCSA, BLS may not work alone.

Secondly, the BLS scope of practice is so limited that they may not administer any medications, not even those you can purchase over the counter at a pharmacy. They are not trained to deal decisively with cardiac emergencies and are prohibited from attending to children. It is our position that they are not an appropriate resource for the highly complex operating environments.

Thus, whenever a medic is required for events, activations or high capacity activities we insist on a minimum of an ILS medic.

Dedicated Site Manager

The value of a single point of contact in emergencies cannot be over stated. For this reason, our solution includes a dedicated Site Manager, a medical professional versed in Health and Safety requirements, based at the Client’s site to attend to the queries of the Management team.

Medical Incident Commander

A Medical Incident Commander is available 24 hours per day to assist with major incidents affecting the client’s. Our commanders have many years of experience in the emergency services as well as the response to major incidents. We further require that our Medical Incident Commanders attend the Major Incident Medical Management and Support training.

Real time incident reporting

Our entire operation uses a real time reporting system to ensure information is quickly communicated to those stakeholders who need it whilst maintaining strict confidentiality for the patient.

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