Frequently asked questions
1. What courses do you offer?
On the website, hover over Courses and then click on either Healthcare Professional Courses or Public Courses to see all our courses as well as the available dates and pricing:
- Professional Courses: https://www.aiem.co.za/healthcare-professional-courses
- Public Courses: https://www.aiem.co.za/public-courses
2. What is the date and price of …… (any course in existence)?
Go to "courses" then to either "Professional" or "Public courses", search for the course you are looking for. Click "learn more" and then click "select your date here" for the date pop-up to appear
- Professional Courses: https://www.aiem.co.za/healthcare-professional-courses
- Public Courses: https://www.aiem.co.za/public-courses
For dates, click on Courses and then click on Course Calendar.
If you cannot find dates that suit you, please fill out the Special Dates Request Form.
3. Do you present courses on weekends?
Each course has an option to ask for special dates, feel free to fill out the specific form and we will get back to you
4. I want a course presented at my work-place, how many people do we need to have?
This will depend on where the place is and what kind of training is to be presented, for more detailed information its best to mail training@aiem.co.za to assist with a specific quote to meet your requirements.
5. What is the maximum number of people per course?
6. What dates should I choose for BLS?
BLS
heartcode is different from BLS classroom in how it is presented, otherwise, it
will give you the same certificate for the same price.
It is a blended learning course with all the theory being online for you to complete in your own time. You will only have to come in for an average of 30 minutes to sign off your practical component and this can be done on its own or in conjunction with an advanced course.
It is a blended learning course with all the theory being online for you to complete in your own time. You will only have to come in for an average of 30 minutes to sign off your practical component and this can be done on its own or in conjunction with an advanced course.
7. My password doesn’t work anymore
- Have you tried the “forgot password” option, if not, please navigate to the home page page https://www.aiem.co.za/, click "Sign in"and choose that option, which will send a password reset mail to their email address.
- If you have already tried this and it’s not working, please email training@aiem.co.za for assistance. Assistance will only be available during business hours.
8. I have tried to login, but the password and login details are incorrect
- Have you tried the “forgot password” option, if not, please navigate to the home page page https://www.aiem.co.za/, click "Sign in"and choose that option, which will send a password reset mail to their email address.
- If you have already tried this and it’s not working, please email training@aiem.co.za for assistance. Assistance will only be available during business hours.
9. I have paid and been told that I have been loaded to my online course, but I can’t find it on the AIEM website
This question will be asked for the following courses:
- EMOVA
- EMATT
- NERS
- CPG Update courses (BAA, ILS (ANA), ANT (CCA) or ECP)
- 18 Lead ECG basics Online course
Please login to the AIEM website: https://www.aiem.co.za/, and then click on the tab that says “for professionals” and then click on the tab that says “available online courses”, this will get you to the online courses access point. Or once logged in this link can be clicked: https://www.aiem.co.za/healthcare-professional-courses
10. I need to complete pre-course work, but I don’t know where to find it
For the AHA courses:
- BLS, ACLS, PALS, ACLS EP please find out which course they have been registered for, and then the following advice can help the student:
- If you have received a confirmation letter you will find all the information as well as links to the precourse work that need to be done on this letter.
- If they cant find the letter please get their details and send them to training@aiem.co.za with the subject: no confirmation letter received.
- BLS courses have no pre-course work if they are enrolled for the classroom course, if they have to complete the Heartcode course, please see question 10 for more information on how to activate a course code.
- ACLS and ACLS EP courses: pre-course work can be found here: https://elearning.heart.org/enrollfreecoursetouser/424 the student will have to be registered on the AHA site to complete this course.
- PALS courses: pre-course work can be found here: https://elearning.heart.org/mycourse/launchcourse/27286447 the student will have to be registered on the AHA site to complete this course.
11. I can’t activate my AHA e-book (BLS, ACLS, PALS, ACLSEP)
Double check if they have received a mail from elearning.heart.org, if they have please walk them through these steps
Steps to activate the course e-book:
- Open the mail received with the activation code (it will have come from elearning.heart.org
- Click on the blue highlighted link:
- This will open the AHA website, if they already have a username on this site, they will need to login.
- If they are visiting this site for the first time they will need to click login, and then register a new user account with their own details. They must use the same email address to create the account as the one they received the email at (if they use a different one it will come up with an error)
- Once logged in they will be able to copy the manual activation code (highlighted in orange above), into the website top left corner (where it says enter access code)
- The book will then appear below, and they will have access to it on the shelf.
- Please tell them that if they click on the activate code again once the book is activated, they will get an error message as they won’t be able to activate the code twice. If they want to reach the book again, they need to go to the website www.ebooks.heart.org/bookshelf and login each time.
- if they are still unable to access the manual they should mail training@aiem.co.za for more assistance
12. I have added too many products to my basket and don’t know how to remove them?
This only happens on a mobile phone, tell the client to turn their phone sideways, or landscape and the screen will expand with the option to add or remove items from the basket.
13. I have made a booking online and want to know where I can get my manual?
- If the student has sent their proof of payment to training@aiem.co.za or made payment by PayGate they can expect the manual within the next 2-3 working days.
- If the student has booked for a course that is coming up really soon (and they have booked late), please take the students details and send a mail to logistics@firstcare.solutions, as well as to training@aiem.co.za to alert the teams that the student will need their book urgently rather than waiting for the allocation through the normal process. Please capture the order number if possible (this starts with a #)
14. I have made a booking online and want to access the e-book?
- Please send your proof of payment to training@aiem.co.za or made payment by Paygate they can expect the manual within the next 2-3 working days.
- If the student has booked for a course that is coming up really soon (and they have booked late), please take the students details and send a mail to logistics@firstcare.solutions, as well as to training@aiem.co.za to alert the teams that the student will need their book urgently rather than waiting for the allocation through the normal process. Please capture the order number if possible (this starts with a #)
15. I want to change (postpone) or cancel my booking date
- Postponements and cancellations are charged according to the terms and conditions agreed to when the booking was made on the website. We will happily accommodate you as far as possible. Please send a mail to training@aiem.co.za with your order details and the date of the course you would like to join.
- Find terms and conditions: https://www.aiem.co.za/terms
Postponement and cancellations may be accommodated. Please send an email to training@aiem.co.za
16. I can’t find where to print my pre-course work certificate
- If this is on the AIEM site, don’t worry, if you have completed the required precourse work our instructors will be able to pull the certificate from the website.
- If this is on the AHA site (and you have to complete pre-course work for ACLS, ACLS EP or PALS, please make sure that on the course progress you have completed the survey (the certificate won't issue without this).
- If you have completed a heartcode course with AHA you will also have to complete the survey, if this is already done, you will be able to screenshot or save the PDF of the precourse work completion.
17. I work for ER Consulting or am part of the CEM program, how do I book?
- Take a look through the courses and decide what you would like to do.
- Email training@aiem.co.za with your choices and we will get back to you.
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